Frequently Asked Questions
1. Are your malas original?
Yes, all our malas and spiritual products are carefully sourced and packed from Vrindavan with devotion and care.
2. Is COD available?
We offer Partial COD on eligible orders. Customers are required to pay ₹200 in advance while placing the order.
3. What is the minimum order value for Partial COD?
Partial COD is available only on orders above ₹300.
4. Do you offer free shipping?
Yes, free shipping is available only on prepaid orders above ₹999.
5. How many days does delivery take?
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
6. Can I return or exchange products?
No. Due to the sacred and personal nature of spiritual products, all products are non-returnable and non-exchangeable once dispatched.
7. What if I receive a damaged or wrong product?
Please contact us within 24 hours of delivery with clear photos/videos and your order details.
8. How can I track my order?
Tracking details are shared via Email, SMS, or WhatsApp after dispatch.
9. How can I contact customer support?
You can contact us through Email Support or WhatsApp Support.
10. Are these products suitable for gifting?
Yes, our malas and spiritual products are beautifully packed and make meaningful devotional gifts.