Refund & Returns Policy
We want every customer to shop with confidence. This policy explains how return, replacement, and refund requests are handled at Vrindavan Mala Store.
Return Window
Return or replacement requests must be raised from the date of delivery.
Eligible Cases
- Wrong item received.
- Item received damaged in transit.
- Missing item from the order.
- Manufacturing defect or material issue, where applicable.
Non-Returnable Cases
- Products damaged due to misuse, improper handling, or normal wear.
- Items returned without original packaging or required proof.
- Products marked final sale, customized, or non-returnable where clearly stated on the product page.
- Requests raised after the confirmed return window.
How to Request a Return or Replacement
- Contact us at malavrindavan@gmail.com with your order number.
- Share clear photos/videos of the package and product if the item arrived damaged or incorrect.
- Wait for approval before shipping anything back.
Refund Timeline
Approved refunds will be processed to the original payment method after inspection or approval.