Privacy Policy

Vrindavan Mala Store respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you browse our website, create an account, place an order, or contact us for support.

Information We Collect

Contact information such as name, email address, phone number, billing address, and shipping address.
Order details such as products purchased, order value, payment status, and delivery status.
Account details if you create a customer account.
Technical information such as device, browser, IP address, cookies, and website usage data.
Support messages sent through email, phone, WhatsApp, or contact forms.

How We Use Your Information

To process orders, payments, shipping, returns, and customer support.
To communicate order updates and respond to questions.
To improve website security, performance, product discovery, and customer experience.
To comply with legal, tax, accounting, fraud-prevention, and ecommerce obligations.
To send marketing updates only where legally permitted or where consent has been provided.

Payments and Shipping Partners

Payment and shipping information may be processed by trusted third-party service providers required to complete your order. Payment credentials are handled by the payment gateway and are not stored directly by Vrindavan Mala Store.

Cookies and Analytics

Our website may use cookies and similar technologies for cart functionality, login sessions, security, analytics, performance, and marketing measurement. Analytics and advertising tools should be configured only with valid tracking IDs before launch.

Data Retention

We retain order, account, and support information for as long as needed to provide service, meet legal obligations, resolve disputes, and maintain business records.

Your Rights

You may contact us to request access, correction, or deletion of eligible personal information, subject to legal and operational requirements.

Contact

Support email: malavrindavan@gmail.com
Business address: A35, 3rd Floor, Street No. 2, Madhu Vihar, Near Patparganj, East Delhi, Delhi 110092, India